We accept all major Visa or MasterCard, debit and credit cards in AED for payment.

If your payment isn’t processing, it may be due to factors such as insufficient funds, an incorrect card number, or an expired card. Please verify your information and try again. If the issue persists, we recommend contacting your bank or reaching out to our customer service team for further assistance.

Y&CO believes in transparency, so there are no hidden charges beyond what is displayed at checkout. However, depending on your location, additional taxes may apply, which will be calculated and shown at checkout if applicable.

VAT (Value Added Tax) is a consumption tax that applies to the sale of goods and services. For our customers, VAT is included in the total price displayed on our website, so you don’t have to worry about additional charges at checkout.

Yes, if you cancel or return an order, any VAT charged will be included in your refund. Once the return is processed, you will receive the full eligible amount, including VAT, back to your original payment method.

A Shipping Charge is the fee added to your order to cover the cost of delivering items from the seller's location to your specified address. Shipping charges vary depending on your location and the total weight of your order. The specific shipping cost will be calculated and displayed at checkout before you complete your purchase.

Customers are responsible for paying shipping charges on each order unless otherwise specified in a promotion. Occasionally, we may offer free shipping on orders over a certain amount or during special events.

If your order is canceled before it is shipped, any shipping charge paid will be fully refunded along with the order amount. If the cancellation is requested after shipping, the refund may exclude shipping charges depending on the circumstances.

For returns, the original shipping charge is typically not refunded. However, in cases where the return is due to a defect or mistake on our part, we may refund the shipping charge along with the product amount. Please refer to our Return Policy for specific details.

If you request an exchange, a new shipping charge may apply. However, we occasionally offer free shipping in exchange for items of the same value. For details, please reach out to our customer service team.

You may qualify for free shipping by reaching a minimum order amount or during promotional events. Sign up for our newsletter to stay updated on offers and free shipping promotions. You can collect your product directly from our warehouse to avoid shipping charges.

Yes, shipping charges may vary based on your delivery location. We aim to keep shipping costs as reasonable as possible, and the exact amount will be calculated at checkout.

The total shipping charge for your order will be displayed in the checkout. You’ll have complete clarity on all charges before completing your purchase.

Y&CO offers reliable and timely shipping options across the UAE. Standard delivery typically takes 48 hours from the date of order confirmation. We strive to process and dispatch orders as quickly as possible, and you will receive an email notification once your order has shipped.

Currently, we only offer shipping within the UAE. We are dedicated to providing exceptional service to our UAE-based customers, and we hope to expand our shipping options internationally in the future.

After placing your order, you can monitor its progress by clicking the Track Order option on our website. If you need further assistance with tracking, please don’t hesitate to contact our customer support team.